Oathslide

Support

Fast answers for play, access, scores, and data controls.

My public score is missing

Only qualifying completed runs prompt you to sign the board. Scores are replay-verified before they appear. If you finished offline, keep Oathslide installed and reopen it while connected; the pending result will retry automatically.

I want to remove my public data

On the web, open Menu → Settings → Privacy & support → Delete online data, then confirm.

On native iOS, open Home → Settings → Delete my online data, then confirm Delete online data. This permanently removes the current identity’s public scores, display name, reports, and first-party analytics events. Oathslide clears that identity locally; native iOS creates a new, unlinked random identity right away, while the web creates one only when you next opt into analytics, sign the board, or report a player. Local game progress remains. The action requires a connection and will never report success while offline.

If in-app deletion fails, email support@oathslide.com with your display name and a recent score, and the deletion will be completed within 30 days.

I want to stop product analytics

Analytics is off by default on every platform. On native iOS, open Home → Settings → Share limited product analytics to opt in or withdraw later. On the web, open Menu → Settings → Share limited product analytics. Turning it off stops new events and clears unsent analytics and local analytics lifecycle state. To remove records already sent, also use Home → Settings → Delete my online data on iOS or Menu → Settings → Privacy & support → Delete online data on the web.

A leaderboard name is inappropriate

Use the safety button beside that entry. Block removes the player locally. Report sends the entry for moderation. The Community Rules explain what is not allowed.

An ad is inappropriate

The iOS app shows non-personalized ads served by Google AdMob; the web companion shows none. Tap the AdChoices mark on the ad to report it to Google directly, or contact support with a screenshot and the time you saw it and we will report it. To review or withdraw advertising consent in the EEA or UK, use Home → Settings → Advertising privacy options.

Controls or text are hard to use

Oathslide supports swipe gestures, web arrow/WASD keys, labeled on-screen direction buttons, VoiceOver, Dynamic Type limits, reduced motion, and independent audio/haptic settings. On the web, turn on Direction buttons in Menu → Settings. In the native app, turn on Always show direction controls in Home → Settings.

Progress was lost

Progress is stored on the device and is not synced to an account. Deleting the app, clearing browser storage, private browsing, or some device restores can remove it. An active run is saved automatically during normal backgrounding, but local storage cannot be guaranteed after OS or browser data removal.

More help

Contact: support@oathslide.com.

Do not post private information in a leaderboard name, and do not include passwords or payment details in a support message.

Oathslide Support · Version 1.0